When times are hectic, many stressors can arise - stressors that diminish productivity.
The stress of pressing deadlines and actually getting work done, amongst the requests from management for continuous progress updates, the requests for support on unrelated tasks, the frustrations with process inefficiencies, and the constant need to influence others to keep their commitments - so that you can keep your efforts on track too.
To reduce these stresses, and improve productivity, anything that can be done to improve process and ease burdens on your employees can be beneficial. But how to determine which problems cause the most frustration? How to figure out where to start?
By giving your employees a voice.